Half of impartial insurance coverage company workers report feeling burned out, with 87% experiencing elevated workloads over the previous yr, based on new analysis from Liberty Mutual and Safeco’s 2025 Unbiased Brokers at Work Research.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company workers now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Practically two-thirds (65%) of customer-facing workers say they usually really feel harassed at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company workers are feeling harassed and burned out,” stated Crista Walker, vice chairman of Agent Engagement and Packages at Liberty Mutual. “Businesses have to discover new, inventive approaches to caring for workers and fostering well-being.”
When Worker Properly-Being Impacts the Backside Line
The enterprise implications of burnout are important. The research discovered burned-out workers are twice as more likely to search new employment, with 39% of frontline employees having thought of leaving their present place. Apparently, most job hunters (63%) plan to stay within the insurance coverage trade, suggesting the problem lies with particular office environments somewhat than the sphere itself, based on the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a yr in the past. This presents a paradox for company leaders: regardless of implementing seemingly strong assist techniques, burnout continues to rise.
The analysis reveals most companies consider they’re doing the fitting issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life stability (85%). Moreover, 85% of workers report discovering objective of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in right this moment’s high-pressure setting.
Reimagining Worker Properly-Being Methods
The research factors to expertise as one promising avenue for reduction. Businesses that invested in digital instruments reported notably decrease burnout charges amongst employees. Particularly, applied sciences that streamline buyer communication confirmed the strongest correlation with decreased burnout ranges.
In keeping with the report, the highest 5 digital instruments which might be correlated with decreased ranges of burnout in impartial companies had been: real-time chat, real-time binding, recorded video proposals, advertising and marketing automation and company self-services instruments.
Analysis constantly reveals that happier workers exhibit increased productiveness, elevated creativity, and higher collaboration – all vital components for companies seeking to thrive in a aggressive market, based on the report.
View the total survey report right here.
