Amazon is retiring Chime, the corporate’s inner assembly software program for video and audio calls, and changing it with Zoom, an exterior answer with the identical capabilities.
An inner memo to workers seen by Enterprise Insider on Wednesday mentioned that Zoom would now be the “normal assembly utility” for inner Amazon conferences companywide, marking a serious win for business juggernaut Zoom, which reported extra income than anticipated within the third quarter of 2024 ($1.18 billion in comparison with $1.16 billion anticipated).
The memo additionally revealed that Amazon has begun rolling out Microsoft 365 productiveness instruments to workers.
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An Amazon spokesperson instructed BI in an e-mail that the corporate retiring Chime as a result of it provided “restricted” use outdoors of Amazon, and Zoom was “an excellent match” for his or her workers.
Amazon Chime has been Amazon’s default videoconferencing app because the firm launched it in 2017, publicizing its clear audio and high-definition video. Amazon purchasers, together with recruiting software program Jobvite and software program consulting agency Kinetech, additionally used Chime to conduct digital conferences.
Amazon introduced earlier this week that it will cease accepting new Chime clients on Wednesday and finish assist for the service on February 20, 2026.
The change from Chime to Zoom impacts the 350,000 workers Amazon had in its company workforce as of early 2023. Amazon employed 1.55 million folks total, together with warehouse and operations employees, as of Sept. 30.
Amazon company workers are additionally migrating to Microsoft 365 cloud instruments like Outlook, Phrase, Excel, and PowerPoint on a “rolling foundation,” per the memo. They’ll use Microsoft Groups for conferences, however Zoom would be the default.
Chime is not the one product Amazon has shut down this week. On Tuesday the corporate ended Encourage, the TikTok duplicate it showcased in its cellular app that allowed customers to search out new merchandise on Amazon endorsed by influencers and types.
