The tech-powered working mannequin analysis reveals {that a} broad enterprise expertise technique is essential for enterprise success. A part of that success comes from a frontrunner’s capability to scale expertise to drive distinctive buyer experiences and new worth propositions. In help of such an endeavor, insurers, pushed by velocity to market with new and differentiated merchandise, are modernizing their core insurance coverage methods and shifting them to the cloud. This allows them to leverage advances in buyer expertise applied sciences like self-servicing and personalization by means of generative AI amongst different applied sciences. They appear to those developments to drive velocity and scale required to stay aggressive and develop profitably. In truth, a Gartner survey of insurance coverage CIOs ranked buyer expertise and new product /service growth within the prime 5 targets for his or her digital investments. The insurers we work with expressed related views.
Improved velocity to market on new merchandise
When a Tier 1 annuity service was seeking to present new merchandise on an accelerated timeline, they began by modernizing their core coverage administration system. Utilizing the platform’s configurable product templates enabled them to construct a product chassis as a foundation from which to shortly create a number of product variations by turning on or off options. This functionality additionally permits them to supply white label merchandise for his or her distribution companions similar to utilizing a bespoke index as an alternative of a public index for considered one of their annuity merchandise. With this excessive degree of flexibility, the service is positioned to attain its objective of bringing new and differentiated merchandise to market shortly. On the similar time, they’re providing a fair higher expertise for his or her distribution companions.
Elevated working effectivity to higher serve clients and workers
Equally, a Tier 2 life insurance coverage service modernized its new enterprise and underwriting perform with a give attention to course of effectivity to drive product growth and enhance buyer and worker expertise. They used the Accenture Life Insurance coverage & Annuity Platform (ALIP) to introduce and later replace an listed common life product adopted by putting their high-volume time period product onto the platform as a proving floor for future product launches, together with a brand new listed complete life product. Leveraging this expertise helped them rethink their processes, making them extra environment friendly and releasing up capability for product groups to give attention to the product roadmap and manufacturing merchandise that meet their clients’ wants.
These future-ready services look to expertise to supply larger flexibility to answer—and anticipate—buyer and stakeholder wants throughout their enterprises and distribution channels. Let’s discuss about how one can elevate the client expertise with larger working flexibility.
