The Pupil Supply is the AI-powered pupil insights analytic platform, pushed by real worldwide pupil voices and conversations.
The platform presently works by monitoring pupil sentiment throughout platforms and organising them into predominant themes: authorities, assist providers, schooling outcomes, high quality of schooling, group and social integration, residing and logistics and competitor locations.
The platform’s expertise faucets into the areas of social media the place college students collect to debate the problems that matter to them, serving to to pinpoint challenges, alternatives, and areas the place insurance policies and providers can enhance – all backed by knowledge. It then delivers tailor-made studies and interactive dashboards, offering shoppers with deeper insights.
Created in the course of the pandemic, and based by the Lygon Group, it was introduced in March 2024 that the insights platform had been acquired by employment market platform Voyage, with key workers from the Lygon Group becoming a member of the edtech disruptor.
The PIE caught up with pioneer of the platform, Varsha Devi Balakrishnan, head of pupil insights and technique at Voyage, to debate the platform’s inception, improvement and the way universities and organisations can use it to rework how they join with worldwide college students.
As a earlier worldwide pupil, initially from Singapore, Balakrishnan was amongst a gaggle of extremely engaged college students who contributed to federal advisory boards whereas learning in Australia. When the pandemic struck, Balakrishnan was referred to as upon to supply insights into the experiences of Australia’s 650,000 worldwide college students, analyzing the influence of Covid-19 and its mobility restrictions.
“We didn’t actually have a lead indicator to inform us what’s on the entrance of minds of scholars,” Balakrishnan recalled. “That was actually the place the Social Supply took place conceptually.”
As authorities our bodies explored the most effective methods to reopen mobility, they trialled the platform, with organisations reminiscent of Austrade and Research Australia eager to discover the way it could possibly be scaled as much as promote Australia as a prime research vacation spot.
“The Social Supply took on a lifetime of its personal the place everybody was ,” mentioned Balakrishnan.
“The subset of the conversations that we monitor as properly has simply grown exponentially,” defined Balakrishnan. “We have now over 100,000 search phrases that we arrange and each week, we’re including to that. Simply because the sector talks, college students speak.”
Simply because the sector talks, college students speak
Varsha Devi Balakrishnan, The Social Supply
By means of the AI-powered monitoring, and supported by the sector experience that Voyage brings, the worth for shoppers lies in discovering how such sentiments are impacting enrolments, recruitment and retention.
It’s a mannequin that’s relevant to any research vacation spot, and as non-traditional locations emerge, the group behind the platform say there’s a big untapped good thing about gauging what potential college students are occupied with these markets.
“The Social Supply places the scholar voice on the forefront. It permits them to be lead indicators and that’s revolutionising how we reply to college students and the way we reply to college students and the way we work together with them,” mentioned Balakrishnan.
Every day, customers can entry this knowledge, permitting them to “pivot as college students are pivoting”, she added.
Since becoming a member of Voyage in 2024, the instrument has gone from solely producing static studies to being reimagined into a knowledge dashboard, complemented by month-to-month studies and actionable insights for the sector it seeks to serve.
Organisations and establishments can customise their use of the platform, deciding on the emotions, markets, and subjects most related to their objectives. This might embrace benchmarking their model efficiency towards opponents, with knowledge up to date each 24 hours.
Elsewhere, a more recent function permits customers to work together with and ballot worldwide college students, providing real-time insights into offshore and onshore pupil sentiment by speedy response pulse checks.
In latest months, the platform has provided establishments and organisations worthwhile insights into main coverage shifts – from Donald Trump’s inauguration to Australia’s newest visa-processing directive MD111 – serving to them keep linked to worldwide pupil views and plan extra successfully for the longer term.
